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1.
If my check card is lost or stolen, am I liable for any charges that were made fraudulently?
The most you would be responsible for is $50.00, so long as you report that you suspect your card has been lost, stolen, or fraudulently used to Connection. If you report the loss or unauthorized use to Connection within 48 hours, or if the transaction in question is signature-based, you will not be held liable for any funds lost. If you suspect that your check card is lost, stolen or is being used fraudulently please call 360-307-6400 immediately.
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2.
Connection debit cards
We encourage you to use your debit card. When you use it locally, with a local merchant and a local credit union - it keeps your money local. We think that is important. Through a local partnership there are 50+ local ATMs that are surcharge free for our debit cards.
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3.
Which ATMs can I use without paying a surcharge?
You will not pay a surcharge when using a Connection ATM. Connection will not assess a surcharge if you use another credit union's ATM, however that credit union may assess a surcharge for use of their ATM.
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4.
What is a check card?
A check card allows you 24-hour access to your checking funds at participating ATMs and at all merchants displaying the VISA logo. You can also take cash advance withdrawals from your checking account at any VISA merchant bank worldwide.
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5.
Can I use my check card overseas?
Yes, your check card can be used anywhere VISA is accepted and allows you to take cash advance withdrawals from your checking account at any VISA merchant bank worldwide.
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6.
Does overdraft protection cover usage of my check card?
No, overdraft transfers from savings or lines of credit will not take place if you attempt to use your check card and there are insufficient funds in your checking account.
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7.
Is there a limit to how many times I can use my check card on a daily basis?
There are no limits on the number of times you can use your check card each day. However, there is a daily dollar limit of $1,000 in combined purchases and cash withdrawals, of which only $800 can be in cash withdrawals at an ATM.
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8.
I was able to use my check card at an ATM, but I was turned down when I tried to use it at a merchant on a signature/debit transaction. Why is that?
The card must first be activated by calling 360-307-6400 prior to using it for a signature/debit transaction at a merchant.
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9.
My check card or credit card won't work, what is the problem?
There are a few reasons why these cards might not work. Most likely the strip on the back has been demagnetized and a new card needs to be ordered. Another problem is that there may not be enough funds available in the account or a deposit was made recently and the card has not been updated. If this is a new card, you need to call 360-307-6400 and get it activated before you can use the card. If you feel the problem may be either the first or second answer above, please contact us .
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10.
Why can't my child have a check card?
Minors are not allowed to have check cards because of contract laws, not because of Connection regulations. Although a person under the age of 18 can enter into contracts that would be binding on Connection, Connection can't enforce the contract with the minor if the minor chooses not to abide by the rules.
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